6.6. Recommendations of 2nd ARC on e-governance
Following are some of the important recommendations of 2nd Administrative Commission on e-governance:
Building a Congenial Environment: Building a congenial environment is a sine-qua-non for successful implementation of e-Governance initiatives. This should be achieved by:
♤ Creating and displaying a will to change within the government
♤ Providing political support at the highest level
♤ Incentivising e-Governance
♤ Creating awareness in the public with a view to generating a demand for change.
Business Process Re-engineering: Governmental forms, processes and structures should be re- designed to make them adaptable to e-Governance, backed by procedural, institutional and legal changes.
Capacity Building and Creating Awareness: Capacity building efforts must attend to both the organizational capacity building as also the professional and skills up gradation of individuals associated with the implementation of e-Governance projects.
Developing Technological Solutions: Develop a national e-Governance ‘enterprise architecture’
framework as has been done in some countries.
Monitoring and Evaluation: Monitoring of e-Governance projects should be done by the implementing organization during implementation. It should be done in the manner in which project monitoring is done for large infrastructure projects.
Public-Private Partnership (PPP): Several components of e-Governance projects lend themselves to the Public-Private Partnership (PPP) mode. In all such cases (PPP) should be the preferred mode. The private partner should be selected through a transparent process. The roles and responsibilities of government as well as the private partner should be clearly laid down in the initial stage itself, leaving no room for any ambiguity.
Protecting Critical Information Infrastructure Assets: There is need to develop a critical information infrastructure assets protection strategy. This should be supplemented with improved analysis and warning capabilities as well as improved information sharing on threats and vulnerabilities.
The Common Support Infrastructure: The State Data Centres (SDCs) should be maintained by Government agencies such as NIC as it involves handling of sovereign data. Further, all data centres at the State level should be subsumed in the SDCs.
Mission Mode Project on Computerisation of Land Records: Surveys and measurements need to be carried out in a mission mode utilizing modern technology to arrive at a correct picture of land holdings, land parcels and rectification of outdated maps. This needs to be accompanied by an analysis of the existing mechanism for updating land records – which varies from State to State – to be supplanted by an improved and strengthened mechanism which ensures that all future transactions in titles are immediately reflected in the land records.
Legal Framework for e-Governance: A clear road map with a set of milestones should be outlined by Government of India with the ultimate objective of transforming the citizen- government interaction at all levels to the e-Governance mode by 2020.
Knowledge Management: Union and State Governments should take proactive measures for establishing Knowledge Management systems as a pivotal step for administrative reforms in general and e-Governance in particular.