6.7. Ease of Governance

♤ The idea of ease of governance was mooted very recently by the Minister of Personnel, Public Grievances and pensions.

♤ As per this idea, the main aim of e-governance should be ‘ease of governance’ leading to ‘ease of living’ of people. This is essential for the emergence of a ‘New India’.

♤ Ease of Governance essentially means Ease of access to governance where public policies are people centric with empathetic and responsive government mechanism with ear on the ground and connects far more effectively.

♤ One example of such governance is swift move by the Ministry of aviation to ask airline operators to do away with high cancellation fee on flight booking. Cancellation fee up to Rs. 3000 were quite high and even sometimes, more than actual cost of the ticket.