Empowering citizens

♤ Digital Divide needs to be bridged by ensuring that every citizen is e-literate.

♤ Local Language: Creation of contents, kiosks in the local language will help wider participation of people, especially in rural areas.

♤ Awareness: Raising awareness among public through media, NGOs and demonstrations about digital tools will help greater utilisation

♤ Adequate and effective grievance redressal mechanism is required so that digital tools can be used by citizens to bring accountability in the government offices

♤ Incentivise the adoption of new processes among individuals and entities

♤ Ensuring access, especially for people with disabilities.

While developing various infrastructures and ensuring connectivity is the foundation of implementing digital tools for e-governance, it is not the end of the exercise. Taking the above-mentioned steps will complete the puzzle for effective use of these tools for achieving transparency, efficiency and accountability in governance.