Improving work culture in government offices

♤ A strong will and political commitment to the vision of e-governance is needed from within the government to utilise these tool effectively

♤ The government staffs needs to imbibe the values of transparency, accountability and efficiency. Then digital tools can be efficiently used to usher good governance.

♤ Training and capacity building on the use of these tools in terms of necessary skills and knowledge to conceptualise, initiate, implement and sustain these initiatives.

♤ Digital tools need to be encouraged in local governments as they are closest to citizens

♤ The IT Act 2002 need to be suitably amended so as to encourage use of digital tools

– emails, SMS for speedy communication among offices and with public.

♤ The public offices should make proactive disclosure of information as mandated in RTI act using digital tools like websites so as to usher transparency.

♤ Adoption of quality as a mission in government offices, as was done in Japan

♤ Demonstrating potential benefits in strengthening processes to enhance citizen satisfaction and thus overcoming resistance to change from various quarters

♤ Developing performance measures that demonstrate how these tools help achieve transparency, efficiency and accountability.