2. What are the different rights available to the consumers under the Consumer Protection Act, 1986? Explaining the three layered quasi-judicial mechanism put in place under the Act, mention the measures that can be taken to improve the functioning of these forums.

Approach:

♤ Briefly define consumer rights.

♤ Mention the rights of the consumers mention in the Consumer protection Act.

♤ Explain the structure of consumer forums in India.

♤ Emphasize on the need for improving the functioning of the Consumer Forums.

♤ Suggest measures.