Mediation:

Mediation is a facilitated and structured negotiation presided over by a facilitator with the skill, training and experience necessary to help the parties reach a resolution of their dispute. A mediator uses special negotiation and communication techniques to help the parties to come to a settlement. A third party is involved in order to structure the meetings and come to a final settlement based on the facts given through the discussions. It is a non-binding procedure, in which a neutral third party assists the disputing parties in mutually reaching an agreed settlement of the dispute.