Way Forward

♤ Wide publicity of these mechanism through national, regional and local media as well as through electronic media.

♤ Grievance-handling system should be accessible, simple, quick, fair, responsive and effective.

♤ Behavioural reform: There is a need to bring about a total change in the attitude/behaviour of public servants or in other words, the mindset towards redressal of public grievances at all levels and to pinpoint responsibility for action against grievances of the people.

♤ The laws and regulations militating against the interest of the weaker sections of the society and the poor are required to be urgently amended.