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4.5. Transforming Work Culture

Most government departments suffer from poor work culture and low productivity. In order to provide cost-effective efficient services, following measures can be taken:

The multi-level hierarchical structure should be reduced and an officer oriented system with level jumping be introduced to speed up decision making.

Government offices should be modernized with provision of computer and other gadgets and a conducive work environment should be created.

Officers need to be motivated and empowered by giving them more responsibility and decision-making authority.

There is a need to create a lean, thin and efficient government machinery by modernizing procedures and work methodology and abolishing the ‘babu’ culture in the government offices.