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26.10 URBAN SERVICES ENVIRONMENTAL RATING SYSTEM (USERS)

Project funded by UNDP executed by Ministry of Environment and Forests and implemented by TERI.


Aim - to develop an analytical tool to measure the performance, with respect to delivery of basic services in local bodies of Delhi and Kanpur. (identified as pilot cities).

Performance measurement (PM) tool was developed through a set of performance measurement indicators that are benchmarked against set targets using the inputs-outputs efficiency outcomes framework.