4.4.4. Digital India Initiatives

♤ Printing of Bar Code on unreserved tickets introduced to prevent fraud.

♤ India’s first High Speed Public Wi-Fi Service at Mumbai Central station inaugurated.

♤ Implementation of E-enabled Track Management System (TMS) & Mobile Application of TMS on Indian Railway and Track Inventory Management System inaugurated on Northern Railway.

♤ Hand Held Terminals given for TTEs.

♤ Integrated (Facebook & Twitter) Social Media Platforms for grievance redressal launched. On an average 12,000 tweets and 400 posts per day are received from Railway Ministry’s Twitter & Facebook accounts. Social Customer Relationship Management System has been launched to handle such large number of tweets/posts.

♤ Go India Smart Card introduced on pilot basis in select sectors (New Delhi- Mumbai, New Delhi-Howrah) to facilitate cashless transactions and to reduce the time taken at booking counters.