4.4.1. Passenger Amenities and Services

♤ Personalised take away bedrolls service launched.

♤ Initiation of “Janani Sewa” announced i.e. Hot Milk, Hot Water and Baby Food items at

stations and children’s menu items on trains.

♤ Optional Travel Insurance for e-ticket passengers launched.

♤ Policy decision taken to provide sub quota of 33% to women within reserved categories for the allotment in catering units.

♤ Self Help Groups have been roped in to make local cuisines available through E-Catering Services of its PSU IRCTC.

♤ The Alternate Train Accommodation Scheme (ATAS) also known as VIKALP now available on sectors viz. Delhi-Howrah, Mumbai, Chennai, Bangalore and Secunderabad is now being extended to other sectors and instructions have been given to Zonal Railways to this effect.

♤ Compensation rate payable to railway accident victims has been doubled.

♤ Flexi fare system for Rajdhani/Duronto and Shatabdi trains introduced.